MYSTERY SHOWS & EVENTS

BEYOND THE CITY

 

Event Policies, Terms & Conditions, and Privacy Policy

Effective Date: October 9, 2026

These Event Policies, Terms & Conditions, and Privacy Policy apply to events, experiences, ticket purchases, reservations, and website services operated by Beyond The City (“BTC,” “we,” “us,” or “our”). By purchasing a ticket, making a reservation, or participating in an event, you acknowledge these terms.

 

1. Ticket Sales, Refunds & Rescheduling

All ticket sales are final. Tickets are non-refundable except where required by applicable law or expressly authorized by Beyond The City.

If you cannot attend an event, you may contact us to request a rescheduling option. All requests are subject to availability, applicable fees, and deadlines established by BTC. Transfers to another date, event, or attendee require prior approval from BTC.

Tickets are valid only for the event date, time, and experience specified in the booking confirmation. Guests are responsible for reviewing their booking details before completing a purchase. Arriving on the wrong date or missing an event does not guarantee a refund, transfer, or credit.

If BTC cancels an event or makes a material change to the advertised experience, we will communicate the available options and provide any remedies required by applicable law.

Promotional codes, discounts, and special offers must be applied at the time of purchase unless otherwise stated. They cannot be applied retroactively without BTC's authorization.

 

2. Event Details & Participation Rules

Each event may have its own requirements regarding minimum age, arrival time, check-in, seating, menus, activities, dress code, and other participation conditions. Any special requirements, including a dress code, will be communicated in the applicable event description or booking instructions.

Guests are responsible for reviewing the specific event information before purchasing tickets and for following instructions provided by BTC and venue personnel.

Some experiences may include theatrical effects, simulated incidents, unexpected sounds, temporary changes in lighting, role-play, or interactive activities. Applicable details will be communicated when relevant.

BTC reserves the right to make reasonable operational changes when necessary for safety, venue requirements, or circumstances beyond our reasonable control.

 

3. Guest Conduct & Removal

Guests must treat other attendees, performers, staff, and venue personnel respectfully and comply with reasonable safety instructions.

Harassment, threats, fighting, property damage, discrimination, excessive disruption, or unsafe behavior will not be tolerated.

BTC may deny admission or remove a guest whose behavior creates a safety concern or substantially disrupts an event, subject to applicable law. Refunds will not be provided for removal resulting from misconduct except where required by law.

Guests are responsible for their own personal belongings and for reporting accidents, injuries, or hazardous conditions to event staff as soon as reasonably possible.

 

4. Venue, Food & Dietary Restrictions

BTC events may take place at third-party restaurants, businesses, or other venues. BTC organizes and produces the event experience, while venue operators are generally responsible for the food, beverages, kitchen operations, employees, and services under their control.

Guests must communicate food allergies, dietary restrictions, and special meal requests before the applicable deadline. BTC may communicate these requests to the venue when applicable, but accommodations cannot be guaranteed.

Neither BTC nor the venue can guarantee that food is free from allergens or cross-contact. Guests with severe allergies should contact BTC before purchasing tickets to discuss whether their needs can reasonably be accommodated. Guests should inform restaurant staff of relevant allergies before consuming food.

Venue-specific rules regarding outside food and beverages, alcohol, seating, facilities, and property must be followed. Concerns regarding restaurant service or food preparation should be reported promptly to venue management.

 

5. Safety & Assumption of Risk

Participation in in-person events is voluntary. Guests are responsible for acting safely, following instructions, and complying with applicable laws and venue rules.

Depending on the event, ordinary risks may include slips, trips, falls, accidental contact with other attendees, food-related risks, and risks associated with the venue or activities.

To the extent permitted by law, guests acknowledge and accept the ordinary risks inherent in attending and participating in an event. Nothing in these terms excludes or limits liability that cannot legally be excluded or limited, including liability arising from gross negligence or willful misconduct where applicable law prohibits such a limitation.

Guests should promptly notify BTC or venue personnel of unsafe conditions, injuries, or incidents.

 

6. Photography, Video Recording & Promotional Use

Beyond The City may photograph, film, or otherwise record events, activities, performances, and attendee interactions for documentation, promotional, marketing, advertising, and business purposes.

By purchasing a ticket or participating in an event, you acknowledge that photography and video recording may take place and, where legally valid, grant Beyond The City permission to capture and use your image, likeness, voice, and appearance as recorded during the event.

This permission includes the right to use, reproduce, edit, publish, display, distribute, and share the resulting photographs, videos, and recordings in BTC's reasonable discretion for lawful business purposes, including:

• Social media posts, stories, reels, and other online content.

• Websites, landing pages, and promotional campaigns.

• Paid advertisements and digital marketing.

• Printed materials, presentations, promotional videos, and other advertising materials.

• Event recaps, portfolios, and future promotional content.

To the extent permitted by law, this permission is granted without additional compensation and may be exercised across media and platforms, including those developed in the future.

BTC will not knowingly use event footage in a misleading or unlawful manner. This permission does not authorize the use of a person's image to falsely imply their endorsement of a third-party product or service.

BTC may make reasonable efforts to accommodate guests who notify event staff that they do not wish to be featured prominently in promotional content. Incidental appearance in general crowd shots or event footage may still occur. Guests who require a formal exclusion from identifiable promotional use should contact BTC before the event so that appropriate arrangements can be discussed.

Separate written consent may be required for certain uses, close-up promotional features, testimonials, or situations where applicable law requires additional authorization.

For attendees under 18, BTC may require permission from a parent or legal guardian before using identifiable images or recordings for promotional purposes. Parents or legal guardians should contact BTC regarding the participation or recording of minors.

Guests may not record performances, scripts, or other protected content in a way that violates event rules, intellectual property rights, or another person's privacy. Additional recording restrictions may apply to specific events.

 

7. Privacy Policy: Information We Collect

Beyond The City may collect personal information that guests voluntarily provide when purchasing tickets, making reservations, contacting us, registering for activities, or interacting with our website.

This information may include:

• Names and contact details, such as email addresses and phone numbers.

• Ticket purchases, booking confirmations, payment transaction details, and event preferences.

• Dietary restrictions or accommodation requests voluntarily provided by guests.

• Information submitted through customer service inquiries, surveys, or promotional activities.

• Photographs, video recordings, and other content captured at events, as described in Section 6.

Payments may be processed by third-party payment providers. BTC does not necessarily receive or store complete payment card details.

Our website or service providers may also collect technical information, such as IP addresses, browser and device information, pages visited, cookies, and general website usage data, where applicable.

 

8. How We Use Personal Information

BTC may use collected information to:

• Process ticket purchases, reservations, and payments.

• Deliver event confirmations, reminders, schedule changes, and other essential booking communications.

• Coordinate attendee information, meal selections, and relevant requests with event venues.

• Respond to inquiries and provide customer support.

• Operate, evaluate, and improve our website, events, products, and services.

• Prevent fraud, address security concerns, and comply with legal obligations.

• Create event recaps, promotional materials, advertisements, and social media content in accordance with Section 6.

• Send promotional communications where permitted by applicable law and consistent with the recipient's communication preferences.

We collect and use information for legitimate business purposes and in accordance with applicable privacy laws.

 

9. Information Sharing & Third-Party Services

BTC does not sell personal information in exchange for money. We may disclose relevant information to:

• Restaurants and event venues when needed to fulfill reservations, coordinate meals, or operate an event.

• Payment processors, ticketing platforms, website providers, and other service providers supporting our operations.

• Marketing, advertising, and analytics providers where applicable.

• Legal authorities or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, or security.

Service providers may process information on our behalf in accordance with their roles and applicable agreements.

Third-party websites, payment processors, ticketing platforms, social media services, and venues may have their own privacy policies and terms. BTC is not responsible for the privacy practices of independent third parties outside its control.

 

10. Cookies & Website Analytics

Our website may use cookies, pixels, analytics tools, or similar technologies to support website functionality, understand usage patterns, measure advertising performance, and improve user experience.

You may be able to manage cookies through your browser or available website settings. Disabling certain cookies may affect some website features.

Where required by law, BTC will provide appropriate notices or choices regarding cookies and similar tracking technologies.

 

11. Email, Text Messages & Marketing Communications

BTC may use the email address or phone number provided during a booking to send necessary communications about purchases, reservations, payments, event instructions, cancellations, and schedule changes.

Promotional emails and text messages may be sent where permitted by applicable law and subject to any required consent.

You may unsubscribe from promotional emails using the unsubscribe instructions provided. You may opt out of marketing text messages using the instructions included in the message, where available. Standard message and data rates may apply.

Opting out of promotional communications does not necessarily stop essential communications related to an existing booking or transaction.

Providing contact information for a purchase does not, by itself, constitute consent to receive marketing text messages where separate consent is legally required.

 

12. Data Retention & Privacy Rights

BTC retains personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling bookings, maintaining business records, resolving disputes, preventing fraud, and meeting legal obligations.

Depending on applicable law, you may have rights to request access to, correction of, or deletion of certain personal information, or to exercise other privacy rights.

To submit a privacy-related request or ask a question about your information, contact BTC using the contact information provided on our website. We may need to verify your identity before processing certain requests.

 

13. Website Content & Intellectual Property

Beyond The City names, logos, branding, original stories, characters, scripts, puzzles, game concepts as expressed in our materials, photographs, videos, graphics, and other original content may be protected by applicable intellectual property laws.

Unless expressly authorized in writing, you may not copy, reproduce, distribute, publish, modify, commercially exploit, or create derivative works from BTC's protected materials.

Access to our website does not transfer ownership or grant a commercial license to our intellectual property.

 

14. Website Availability & Third-Party Links

BTC makes reasonable efforts to maintain accurate website information and reliable services but does not guarantee uninterrupted or error-free website operation.

Our website may contain links to third-party websites, platforms, venues, or services. These are provided for convenience, and their use may be governed by separate terms and privacy policies.

Nothing in these terms excludes warranties or consumer protections that cannot legally be excluded under applicable law.

 

15. Changes to Events, Policies & Privacy Practices

BTC may update event details, schedules, activities, menus, performers, and operational arrangements when reasonably necessary.

We may also revise these policies from time to time. Updated versions will be published on our website with a revised effective date where appropriate.

Changes to policies will apply as permitted by applicable law. Material changes affecting existing bookings will be handled in accordance with applicable legal obligations.

 

16. Applicable Law & General Provisions

These terms are subject to applicable federal, state, and local laws. Any choice of governing law or forum will be applied only to the extent legally permitted.

If any provision of these terms is found unenforceable, the remaining provisions will remain in effect to the extent permitted by law.

Nothing in these terms is intended to waive non-waivable consumer rights or impose liability on guests where such a limitation would be unlawful.

 

17. Contact Beyond The City

For questions regarding ticket purchases, event policies, privacy requests, photography, or these terms, please contact Beyond The City through the contact information published on our website.

By purchasing a ticket or participating in a Beyond The City event, you acknowledge that you have had the opportunity to review these terms and agree to the provisions applicable to your purchase and participation.